Aircraft-On-Ground Service sends spare parts worldwide in less than four hours.

The Airbus Military Services Logistic Hub has started operations in Seville, Spain, in line with the Full In-Service Support (FISS) model developed by the company. This hub delivers spare parts for all Airbus Military products worldwide as well as ground equipment for the operation of the fleet.

The new facility substantially strengthens the spare parts delivery procedure by improving reliability and cutting dispatch times. With the new Services Logistic Hub, 95% of customer’s requests for spare parts will be fulfilled within five days. For Aircraft-On-Ground (AOG) Service the dispatch time is reduced to a maximum of four hours. Delivery reliability has increased since the start of operations. The new set up will also mean a reduction in recurring operational costs of around €500,000 a year compared with traditional processes.

Philippe Galland, Head of Services, says: “Putting in place this Services Logistic Hub will reduce our delivery lead-times and guarantee fleet availability. We will be more competitive thanks to the cost reduction and customer satisfaction will also improve”.

The Services Logistic Hub has been certified Part 145 by the Spanish agency for aviation safety AESA on behalf of its European counterpart EASA.

The FISS (Full In-Service Support) model is the integrated service model offered to all Airbus Military customers worldwide. It is based on years of experience providing support to customers around the world where and when they need it. The entry into service of the French Air Force’s first A400M at Orléans-Bricy air base is the latest example of FISS but it equally applies to the A330 MRTT, for example in the case of the Voyager at the Brize Norton base in the UK, and a growing number of C295 and CN235 operators. Today it covers around 90 aircraft of 11 customers, flying some 35,000 hours per year.

The new Services Logistic Hub employs 100 persons who manage about 22,500 different part numbers in its 8,300 square meters. Dispatch operations of the Airbus Military Services Logistic Hub are performed by Airbus lead logistic provider Kuehne&Nagel.