ALMATY (Reuters) – A passenger plane carrying nearly 100 people crashed soon after take-off near the city of Almaty in Kazakhstan on Friday, slamming into a house in an accident that killed 12 people and injured dozens.

The Fokker 100 aircraft, operated by Bek Air, got into trouble shortly after departing from Almaty, the Central Asian country’s commercial center, on a pre-dawn flight to the capital Nur-Sultan.

It lost altitude during take-off and broke through a concrete fence before hitting the two-storey building, Kazakhstan’s Civil Aviation Committee said. It was not immediately clear what caused the crash.

“The plane tilted to the left, then to the right, then it started shaking while still trying to gain altitude,” businessman Aslan Nazaraliyev, who survived the crash, told Reuters.

Investigators found scratch marks on the runway.

“Before crashing, the aircraft touched the runway with its tail twice, the gear was retracted,” Deputy Prime Minister Roman Sklyar told reporters.

“A commission… will establish whether this was pilot error or technical issues. The runway was in an ideal condition.”

A Reuters reporter saw the battered remains of the front of the plane and other separate parts of the fuselage scattered around what was left of the house.

A survivor told news website Tengrinews she heard a “terrifying sound” before the plane started losing altitude.

“The plane was flying at a tilt. Everything was like in a movie: screaming, shouting, people crying,” she said.

Reuters