Fifth new regional office to consolidate company’s existing regional presence

Bombardier Aerospace today announced that it will open a new Regional Support Office (RSO), in Mumbai, India – further strengthening its support for customers in this country. This will be the company’s fifth new support office to open in the past three years worldwide and is expected to begin operation in the second quarter of fiscal year 2010/11.

The new RSO in Mumbai will align Bombardier Aerospace’s existing business aircraft and commercial aircraft support services in the region situated in New Delhi, Bangalore and Mumbai at the same location. The new RSO will be located in Andheri East near the Chhatrapati Shivaji International Airport. The office will staff up to 12 employees consisting of Customer Support Account Managers, Field Service Representatives and Regional Support Managers by year’s end. This dedicated team will complement Bombardier’s regional Field Service Representatives located throughout India and its surrounding regions.

“The Asia-Pacific region is a key market for Bombardier, and we recognize how important this RSO is for both our business and commercial aircraft customers in the region,” said James Hoblyn, President, Customer Services and Specialized & Amphibious Aircraft, Bombardier Aerospace. “Strengthening our presence in India is among a number of recent changes we have introduced to improve overall response times and build stronger relationships with our customers around the world.”

Since embarking on its worldwide customer support expansion strategy in 2007, Bombardier has opened new RSOs for its commercial aircraft customers in Tokyo, Japan; Sydney, Australia; Shanghai, China and Munich, Germany and has added dedicated service and support representatives in these regions. In addition, the company’s business aircraft division inaugurated its first Line Maintenance Facility for its Challenger and Global business jet customers in India through Air Works.

Bombardier’s plan to establish strategically located RSOs is designed to provide a comprehensive support package encompassing aircraft technical expertise, flight operations support and customer account management functions. As a result of the proximity to its operators’ bases, Bombardier can provide quicker service to customers in their language and time zone. 

Source: Bombardier